OVERVIEW

This website is operated by Click for Wellness.  Throughout the site, the terms “we”, “us” and “our” refer to Click for Wellness.  Click for Wellness offers this website, including all information, tools and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.  By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink.  These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.  Please read these Terms of Service carefully before accessing or using our website.  By accessing or using any part of the site, you agree to be bound by these terms and conditions of this agreement, should you not agree or accept these terms and conditions then you may not access the website or use any of the services.  Any new features or tools which are added to the current store shall also be subject to the Terms of Service.  You can review the most current version of the Terms of Service at any time on this page.  We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.  It is your responsibility to check this page periodically for changes.  Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.  Our store is hosted on WooCommerce.  They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS 

By agreeing to these Terms of Service, by using this site, you confirm that you are 18 years and older, if you are under the age of 18 you may use this site only with the express permission and consent of your parents or guardian and such consent is given by the parents or guardian to allow any minor dependents the use of this site.

Click for Wellness and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.  A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time.  You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.  Credit card information is always encrypted during transfer over networks.  You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service is provided, without express written permission by us.  The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this site is not accurate, compete or current.  The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.  Any reliance on the material on this site is at your own risk.  This site may contain certain historical information.  Historical information, necessarily, is not current and is provided for your reference only.  We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.  You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice.  We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.  We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

The Agreement of Sale is only valid once payment has been made and Click for Wellness receives proof of payment in our Bank Account.   Up until this point all goods remain the property of Click for Wellness.

SECTION 5 – PRODUCTS OR SERVICES 

Certain products or services may be available exclusively online through the website.  These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.  We have made every effort to display as accurately as possible the colours and images of our products that appear at the store.  We cannot guarantee that your computer monitor’s display of any colour will be accurate.  We reserve the right, but are not obligated, to limit the sales of products or services to any person, geographic region or jurisdiction.  We may exercise this right on a case-by case basis.  We reserve the right to limit the quantities of any products or services that we offer.  All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.  We reserve the right to discontinue any product at any time.  Any offer for any product or service made on this site is void where prohibited.  We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Images are for illustrative purposes only and serve as a guide.  The image displayed may differ from the product description and the final decision to purchase any product on the Click for Wellness website must be based on the product description on the Click for Wellness website and NOT the displayed image.

SECTION 6 – ACCURACY OF INVOICING AND ACCOUNT INFORMATION. 

We reserve the right to refuse any order you place with us.  We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.  These restrictions may include orders placed by or under the same customers account, the same credit card, and /or orders that use the same billing and/or shipping address.  In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.  We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.  You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.  You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.  For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.  You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.  We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.  Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources).  Such new features and/or services shall also be subject to these Terms and Service.

SECTION 8 – THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from third-parties.  Third -party links on this site may direct you to third-party websites that are not affiliated with us.  We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.  Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restrictions, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.  We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.  We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.  You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal proprietary right.  You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website.  You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.  You are solely responsible for any comments you make and their accuracy.  We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION 

Your submissions of personal information through the store is governed by the Protection of Personal Information Act 4 of 2013. To this end, any information of a personal nature which is held by Click for Wellness will be protected in the manner in which it is received, processed and stored. Personal information will not be shared unless with the express consent of the party whose information is held. Please read our Privacy Policy for more information.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.  We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).  We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.  No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. However, in accordance with the Consumer Protection Act 68 of 2008, should the price of a product displayed be inaccurate (save for a patent error), the price at which the product will be sold will be the advertised price.

SECTION 12 – PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.  We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited users.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Save for as required in terms of the Consumer Protection Act:

1. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We may remove the service for indefinite periods of time or cancel the service at any time, without notice to you;
2. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement;
3. In no case shall Click for Wellness, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental , punitive, special, or consequential damage of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage, consequential or incidental of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Please ensure that you consult your medical practitioner before utilizing any products of a medical nature. 

SECTION 14 – INDEMNIFICATION 

To the extent provided in the Consumer Protection Act, you agree to indemnify and hold harmless Click for Wellness & nsbp: and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.  These Terms of Service are effective unless and until terminated by either you or us.  You may terminate these Terms of Service any time by notifying us that you no longer wish to use our Services, or when you cease using our site.  If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and /or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.  These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).  Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

SECTION 19 – CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page.  We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.  It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes to the Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at : info@clickforwellness.com

DELIVERY & REFUND POLICY

Our policy is strictly 14 calendar days from date of purchase.  If 14 calendar days have elapsed by since your purchase, unfortunately we cannot offer you a refund unless there is a defect or fault in the product supplied, in which case the return shall be dealt with in accordance with the Consumer Protection Act.

Refunds will only be made against the original credit/debit card used.

Due to the nature of the products, there is no Exchange Policy and you will not be able to exchange one item for another.

To be eligible for a return of an item which is not defective or faulty, your item must be unused and in the same condition in which you received it ie. in the original packaging still sealed with product insert intact, the product itself must also still be sealed.

There will not be a refund of delivery cost.

Several types of Goods are exempt from being returned, enquire with our CSD first at info@clickforwellness.com before returning any product.

Additional non-returnable items:

• Gift Cards
• Certain Health, Wellness, Beauty & Personal Care Products.

Please do not send your purchase back to the Manufacturer as this will void any obligation we may have to you to replace or refund the item.

To complete your return, we require a receipt or proof of purchase which would be required to be forwarded to us by email at info@clickforwellness.com.

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,within a certain amount of days.

APPROVED REFUNDS 

If you have not received a refund yet, first check your bank account again.  Then contact your Credit Card company, it may take some time before your refund is officially posted.
Next contact your bank.  There is often some processing time before a refund is posted.
If you have done all this and you still have not received your refund yet, please email us at info@clickforwellness.com.

 SALE ITEMS 

Only regular priced items may be refunded, unfortunately sale, promotional, bundle items
cannot be refunded.

SHIPPING 

To return your product, you should mail your product to:

Click for Wellness Suite 18

Private Bag X4

Kloof, ZA3610

Unless the item is defective or faulty, you will be responsible for paying for your own shipping costs for returning your item.
On returning your shipment the onus is on you to select a reputable shipping service with trackable shipping service or purchasing shipping insurance for the case of loss or damage.
Further to this, if delivery is made of your items and you are not available at the address and/or your phone number is not working or is unanswered and results in the shipment been returned to Click for Wellness – you will be liable for shipping costs due to non-delivery.

DELIVERY

Standard Delivery is FREE for orders totaling R500.00 (excluding VAT) or more.
All deliveries under R500.00 (excluding VAT) will attract a nominal delivery Fee of R97.25 for Major Centres & R150.00 for outlying regional areas.

(No deliveries to Mines, Plots, Farms, Far Outlying Areas, Townships)

***Shipping applicable Monday – Friday.  Orders need to be placed by 12h00.

A Signature will be required upon receipt, we are not responsible for packages once they’ve been delivered to your address so please ship to a secure location or upgrade your order to include insurance by contacting our CSD prior to despatching of your order.
As soon as your order ships we’ll send you an email with the details including your tracking number.

ONLINE ADVANTAGES 

Free Delivery > with orders over R500.00 (excluding VAT)

COMPETITION TERMS & CONDITIONS

All Competition's are managed by Click for Wellness South Africa and in accordance with local legislation.

To enter, applicants need:

• To be 18 years or older at time of participating in the competition.
• To be a South African resident.
• To subscribe, tag, like, share, write a review of the product on the product page on www.clickforwellness.com.
• Competition's on the Click for Wellness Website run from the first to the last day of the month, ending at 23h59 on the last day of the month.
• Reviews need to be posted on www.clickforwellness.com, via the Write A Review Link located on the product page, to qualify as an entry.
• Each individual product review counts as one automatic entry.  Only one review per product is permitted.

Winner's Selection

• Winners will be chosen via random selection.
• Winners will be selected by Click for Wellness South Africa, and will be contacted directly.
• There will be 1 (One) winner chosen per Competition.
• Winners will be contacted directly by Click for Wellness.
• Winners may be requested to contact Click for Wellness South Africa via email at info@clickforwellness.co.za, providing their full contact details as well as a physical delivery address where the prize can be delivered.
• If the physical address provided is incorrect, or if a prize cannot be delivered due to unavailability/ inaccessibility at delivery address, the prize will be forfeited and returned to Click for Wellness South Africa.
• Previous Winners of Click for Wellness competitions are unfortunately not eligible to win a competition again within the same 12 month period.
• All Costs incurred remain the responsibility of the winner, and Click for Wellness SA takes no responsibility in this regard.

Competition Prize

• Each winner will receive only 1 (One) prize.
• The contents of the prize is up to the discretion of Click for Wellness, South Africa.
• The prize cannot be returned for exchange or refund.
• The prize is not transferable, nor can it be exchanged for cash.
• Prizes cannot be re-sold for financial gain.
• The winner selection is final and cannot be appealed.  Any costs incurred by the winner are the responsibility of the winner and Click for Wellness, South Africa takes no responsibility or liability in this regard.

For any queries relating to the Competition, please email info@clickforwellness.co.za with name of competition in the subject line.

Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION ? 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser operating system.
Email marketing (if applicable):  With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT 

How do you get my Consent ?

When you provide us with personal information to complete a transaction, verify your credit card, place and order, arrange for a delivery or return a purchase, we will accept that you consent to our collecting this information and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.

How do I withdraw my consent ?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use of disclosure of your information, at any time by emailing us at info@clickforwellness.com for attention of the Privacy Compliance Officer or mail us at:

Click for Wellness

The Privacy Compliance Officer

Suite 18, Private Bag X4,

Kloof, Kwa Zulu Natal

ZA3640 – South Africa

SECTION 3 – DISCLOSURE 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Click for Wellness shall take all reasonable steps to protect the personal information of users.  For the purpose of this clause, “personal information” shall be defined as detailed in the Protection of Personal Information Act 4 of 2013.

Payment : 

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.  After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and it’s service providers.
The merchant outlet country is South Africa, the transaction currency is South African Rand ( ZAR).

SECTION 5 – THIRD-PARTY SERVICES 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction that involves the services of a third-party provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site.  We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.  If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic Storage is 100 % secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES 

The Site may use cookie and tracking technology depending on the features offered.
Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site.  Cookies can also help customize the Site for visitors.  Personal information cannot be collected via cookies and other tracking technology. 

SECTION 8 – AGE OF CONSENT 

By using this site, you confirm that you are 18 years and older, if you are under the age of 18 you may use this site only with the permission and consent of your parents or guardian and such consent is given by the parents or guardian to allow any minor dependents to use this site. Click for Wellness and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY 

We reserve the right to modify this privacy policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website.  If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@clickforwellness.com or by mail at:

Click for Wellness

The Privacy Compliance Officer

Suite 18, Private Bag X4,

Kloof, Kwa Zulu Natal

ZA3640 – South Africa

Email:  info@clickforwellness.com